Genzario™ is operated by Shanghai Dusu Information Technology Co., Ltd.

References in these Terms to “Genzario™,” “we,” “us” or “our” refer to the store operator where appropriate. References to “you” or “your” refer to customers, visitors or other users of the store.

By placing an order through genzario.com, you agree to these Terms and Conditions together with applicable store policies.

You must have legal capacity to enter into the applicable transaction or act with the authorization of a person who has such capacity.

Where applicable law requires a minimum age to independently enter a binding purchase agreement, that requirement must be satisfied.

If customer-account functionality is available, users are responsible for maintaining the confidentiality of their credentials and for information submitted through their account.

Please contact customer support if you believe your account or credentials have been used without authorization.

Genzario™ focuses on Artistic & Sculptural Ceramic Kitchenware , including sculptural salt cellars and kitchen vessels.

We make reasonable efforts to present product descriptions, dimensions, material information, weight information, photographs, finishes and other available specifications clearly.

Customers should review product-specific information before purchasing.

Ceramic products may display small differences in tone, glaze, surface appearance, shape or finish.

Product appearance may also vary slightly from photographs because of lighting, photography, display settings and normal production characteristics.

Minor normal variation does not automatically indicate a manufacturing defect.

Prices, product availability, promotions and other offers may change from time to time.

The applicable product price and other amounts associated with the transaction are displayed before payment is submitted where relevant.

If an obvious technical, pricing or product-information error materially affects an order, we may contact the customer before proceeding with fulfillment.

Submission of an order does not necessarily mean that the order has been finally accepted or fulfilled.

An order may be declined, cancelled, limited or reviewed where reasonably necessary because of:

• Product or inventory availability.
• Payment authorization issues.
• Suspected fraud or security concerns.
• Materially inaccurate order information.
• Legal or regulatory restrictions.
• Obvious pricing or technical errors.
• Other legitimate operational reasons.

Orders are subject to successful payment authorization through the applicable payment service.

Available payment methods are displayed during checkout. Payment providers may apply their own security, authentication, fraud-prevention and privacy procedures.

Customers are responsible for providing accurate billing and payment information during checkout.

Promotional codes, discounts or special offers may be subject to offer-specific conditions.

Conditions may include eligibility requirements, dates, qualifying products, minimum purchase requirements, usage restrictions or other clearly stated terms.

Promotions are not necessarily combinable unless the applicable offer specifically states otherwise.

Shipping availability, methods and applicable charges may depend on the destination, product characteristics, package requirements and fulfillment arrangements.

Where tracking information is available, it may be provided after the order enters shipment.

Delivery estimates are not guaranteed arrival dates unless explicitly stated otherwise.

Carrier operations, weather, transportation disruptions, holidays, address issues, customs procedures and other circumstances may affect delivery.

Customers requesting a return should contact Genzario™ customer support before sending merchandise.

Return eligibility, return-shipping responsibility, inspection requirements and available resolutions depend on the circumstances of the request and applicable law.

Where a refund is approved, it is generally returned through the original payment method where technically available.

Additional details are provided in the Genzario™ Return & Refund Policy.

If you need to request an order change or cancellation, contact customer support as soon as possible.

Whether the request can be completed depends on the current status of the order.

Once an order has progressed through packaging, fulfillment or shipment, changes or cancellation may no longer be possible.

Genzario™ products should be used according to their intended purpose and available product-specific instructions.

Ceramic objects are breakable and should be handled with reasonable care.

Customers should avoid dropping, striking, improperly stacking or otherwise handling ceramic pieces in a manner likely to cause cracks, chips or breakage.

Cleaning and care requirements may vary according to the particular material, glaze, finish and intended use of the product.

Products should only be used for purposes consistent with the information shown on the applicable product page or accompanying product information.

Do not assume that every decorative ceramic object is suitable for every type of food storage, heating, cooling, dishwasher use, microwave use or oven use unless that capability is specifically stated.

Product-specific care and use information should take priority over general assumptions about ceramic materials.

Genzario™ branding, written content, visual design, photographs, graphics, product presentation and other original or protected materials may be subject to copyright, trademark or other intellectual-property rights.

Nothing on the store grants a license to reproduce, distribute or commercially exploit protected content except where expressly permitted.

Users must not use genzario.com in a manner intended to interfere with store operation, compromise security, misuse customer or company information, or violate applicable law.

Automated or abusive activity that materially interferes with normal store operation may be restricted where reasonably necessary.

The store may rely on services supplied by ecommerce technology providers, payment providers, shipping carriers, fulfillment services, analytics providers, advertising providers and other third parties.

Independent third-party services may operate according to their own terms, systems and privacy practices.

Information relating to customers, orders, website use, cookies, advertising technologies and privacy choices is addressed in the Genzario™ Privacy Policy.

Privacy-related questions may be sent to: service@genzario.com

To the fullest extent permitted by applicable law, genzario.com and related online-store functionality are provided on an available basis.

Website access may occasionally be interrupted because of maintenance, technical issues, third-party systems or circumstances outside our reasonable control.

Nothing in these Terms is intended to exclude rights or remedies that cannot lawfully be excluded.

To the fullest extent permitted by applicable law, Genzario™ and the store operator will not be liable for indirect, incidental, special or consequential losses where such liability may lawfully be limited.

Nothing in these Terms limits liability or mandatory consumer rights where limitation would be prohibited by applicable law.

To the extent permitted by applicable law, users may be responsible for losses or claims resulting from their unlawful misuse of the store, violation of these Terms or infringement of the rights of another person.

If a provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Failure to immediately exercise a right under these Terms does not necessarily mean that the right has been permanently waived.

Genzario™ may update these Terms and Conditions when business, operational, technical or legal requirements change.

An updated version may be published on genzario.com together with a revised last-updated date.

Nothing in these Terms and Conditions is intended to exclude, waive or limit consumer rights that cannot lawfully be excluded, waived or limited.

Questions concerning these Terms and Conditions may be sent to Genzario™ customer support.

Email: service@genzario.com

Phone: +86 188-1900-3129

Customer-support response time: Within 24 hours.