Contact Genzario™
Questions about a Genzario™ product, an existing order, payment, shipping, tracking, returns or another store-related matter? Our customer-support team is available to provide clear assistance and aims to respond within 24 hours.
We are here to help with your Genzario™ experience. Whether you need more information about one of our artistic ceramic kitchenware pieces or assistance with an existing order, please contact our customer-support team using the details below.
Simple ways to get in touch
Email is recommended for requests involving order information, photographs, attachments or detailed written assistance. You may also contact our customer-support team by phone.
service@genzario.com
Recommended for product questions, existing orders, photographs, shipping inquiries, return requests and other detailed support matters.
+86 188-1900-3129
For general customer-support questions, you may also contact Genzario™ using the customer-service telephone number shown above.
What can we help you with?
Our customer-support team can assist with questions across your shopping and order experience.
Product Information
Questions about ceramic kitchenware, product dimensions, materials, finishes, intended use or other available product information.
Order Assistance
Help with order information, payment questions, shipping details, tracking or other questions relating to an existing purchase.
Delivery & Returns
Contact us if you have questions about a delivered item, a damaged or incorrect product, or if you would like information about an applicable return request.
Existing orders
When contacting us about an existing order, please include your order number whenever possible.
Including the email address used during checkout and a clear description of your question can help our customer-support team identify the relevant order information.
Changes and cancellations
If you need to request an address correction, order-information change or cancellation, please contact us as soon as possible.
Whether a requested change can be completed may depend on the current status of the order.
Damaged or incorrect items
If you believe an item arrived damaged, defective, incorrect or incomplete, please contact customer support with your order information and a description of the issue.
Where appropriate, photographs of the product, packaging or relevant issue may help our team review your request.
Privacy questions
Questions relating to personal information or applicable privacy requests may be sent to service@genzario.com .
Depending on the nature of the request and applicable requirements, additional information may be requested in order to appropriately review it.
Helpful information to include
Providing relevant details from the beginning can make it easier for our customer-support team to understand your request.
Your order number, if your question concerns an existing purchase.
The email address used during checkout when relevant to an order request.
The name of the Genzario™ product your question relates to.
Clear photographs or supporting information where relevant to the issue being reported.
A concise description of the question, concern or assistance you need.
Any other relevant information that may help our team understand your request.
Official Genzario™ details
Brand, company and customer-support information associated with Genzario™.
We are here when you need us.
From product questions to existing orders, the Genzario™ customer-support team aims to provide clear assistance within 24 hours.
Email Customer Support